REFUNDS: For any program cancellations, with a minimum 3 business days notice, you will receive 100% credit in the system. This can be applied to any household member for any recreation program. In lieu of a credit, you may request a check; however you will only receive 75% of the total amount. In the case of medical emergencies, refunds will be handled on a case by case basis; partial, pro-rated refunds may be given. Refunds made by check may take 3-4 weeks to process. Some programs may have alternative refund policies.